1.1. The price for yacht charter (accommodation rate) includes VAT on accommodation, the use of vessel and equipment according to the applicable Price list, bedlinen, auxiliary rowboat, gas, autopilot, GPS, usual services provided by the Charter base at the time of check-in and check-out, mooring expenses in the registry port.
1.2. Yacht charter price does not include fuel, marina and mooring expenses in ports outside the registry port, port taxes and other fees such as national park entry fees, food and beverages, tourist tax.
1.3. After the yacht charter reservation has been confirmed, which is valid only if provided in writing, the payment is to be made as follows:
If you fail to make the 35% advance payment to the scheduled date after the receipt of dunning letter sent by Ultra d.o.o., the stated company shall be entitled to cancel the booking.
Upon the payment of the 35% booking rate, the Client agrees to these General Terms and Conditions for Onboard Accommodation Service and vessel features. Everything published under these conditions is a legal obligation for both parties under this Agreement
1.4. Additional services shall be charged according to the applicable price list ( transfers from the airport, auxiliary engine, spinnaker, gennaker, one-way fee, etc.) and they must be confirmed in writing not later than 7 days before the embarkation.
1.5. Should the Client request from Ultra d.o.o. engage a skipper and/or a hostess, this must be specified when the booking has been confirmed.
1.6. The copies of the navigation licence and VHF certificate must be submitted at the time of booking, and the crew list will be required not later than one week before the commencement of accommodation service. It will be useful to send the notice on the hour of arrival and the flight number should the Client arrive by plane one week before the commencement of the accommodation service onboard.
1.7. Tourist tax in the amount of 1,4 EUR (10 HRK) per person/per day must be paid in cash after the confirmation of the Crew list in the marina base.
2.1. In the event of the Client's cancellation of the booked accommodation onboard due to any reason whatsoever, he/she shall be obligated to notify Ultra d.o.o. thereof in writing and, in respect, he shall be charged for amend as follows:
2.2. The date of the receipt of the cancellation notice in writing shall be the basis for the settlement of the stated cancellation charges.
2.3. In case of impossibility to issue the vessel by Ultra d.o.o. for justified reasons (major damage to the ship during previous bookings), the client will be provided:
COVID ADDENDUM TO ARTICLE 2.1 (valid for new bookings, from 01.01.2021 until further notice)
Ultra d.o.o. offers the following options in regards to travel restrictions:
All our vessels are covered with Kasko deductible franchises up to the deposit amount according to the Price List for the current year. The insurance policy covers Compulsory Passenger Insurance and Compulsory Third Party Insurance. Personal property of passengers is not covered with insurance and any damage incurred due to gross negligence, or with the plain intention by the Client, shall not be subject to insurance compensation.
3.1. Safety deposit - Before the delivery of the vessel, the Client is expected to pay the security deposit in cash or by credit card (Visa, MasterCard ) in EUR currency. After completing the accommodation of clients on board, the security deposit shall be reimbursed in full, unless any damage on the vessel or damage or loss of any item of the vessel equipment has been found. Otherwise, the deposit shall be kept in the equivalent value of the repair or the purchase value of the damaged and/or lost equipment.
If a skipper is engaged by Ultra d.o.o., the Client will be required to pay the security deposit as well. In that case, the paid deposit cannot be used to cover any damage incurred due to the skipper’s negligence and poor navigation of the vessel and equipment.
* for regattas double deposit price will be charged
3.2. Damage waiver (No-return security deposit) - It is possible to require the payment of no-return deposit according to the applicable Price List.
3.3. Should the Client wish to undertake sailing out of the boundaries of the territorial waters of the Republic of Croatia, he shall be required to inform Ultra d.o.o. thereof as soon as possible in order to additionally secure the vessel on time. The Client shall be charged for the said costs and expenditures. The information about the sailing out of the boundaries of the territorial waters of the Republic of Croatia is to be confirmed in writing timely, but no later than 45 days prior to the starting date of the accommodation service period.
3.4. Sea damage and major breakdown
The damage that has not been reported shall be considered as caused fully by the Client, therefore, due and payable by the Client..
4.1. The vessel delivery takes place on Saturday from 5 pm.
4.2. The Client shall deliver a verified original boardpass/voucher with all the Client's data and the accommodation service period along with the original navigation license, i.e. the VHF certificate to the representative of Ultra d.o.o.
4.3. The vessel must be delivered with full fuel and water tanks and it is expected to be returned in the same condition as first delivered.
4.4. During the vessel delivery procedure the Client will be required to inspect the inventory along with the representative of Ultra d.o.o. and confirm the condition of the vessel with his signature. The same procedure shall be referred to the devices onboard.
4.5. Any subsequent complaints will not be accepted, provided that the good working order and the full equipment of the vessel have been established and signed during the delivery procedure.
4.6. Any possible concealed defects or deficiencies of the vessel, which could not have been expected by Ultra d.o.o., shall not entitle the Client to claim for the reduction of the accommodation rate.
4.7. Ultra d.o.o. may request from the Client to demonstrate by navigating the vessel his/her competency to sail the yacht in presence of Ultra d.o.o. representatives. The costs associated therewith shall be borne by the Client and the testing time shall be included in the period of accommodation on the vessel. If, after inspection, Ultra d.o.o. is of the opinion that the Client is not, or may not be competent to be in charge of the vessel, an official skipper shall be engaged and the Client will be charged for his services according to the Price List. Should the Client refuse to accept the designated skipper, he shall be prohibited to leave the port, the Agreement shall be terminated and the paid accommodation rate shall be kept without the right to compensation of damage.
5.1. Disembarkation takes place on Saturday no later than 9 am, with obligatory return to base for technical check out on Friday by 6 pm.
5.2. At the time of redelivery of the vessel, the items of the inventory list must be checked as well as the fuel tank. The Client agrees to submit the bill of the last tank filling service. If the fuel tank is not full, the Client shall be charged for the missing fuel enlarged for the tank filling service, and for damage up to the sum of the security deposit, if any have been found during the vessel inspection.
5.3. If the vessel is returned in the same condition, the deposit is refunded to the Client.
5.4. The client is obliged to return the vessel with emptied fecal tanks and the closest 10NM from the shore.
5.5. If the vessel is not returned to the agreed destination port, the Client shall pay all the costs for the vessel transfer to the destination port designated hereunder and the penalty, as prescribed, for any delay that may have been incurred.
5.6. Any delayed redelivery of the vessel due to weather conditions shall not be acknowledged, for it is necessary to keep the vessel during the last 24 hours of the accommodation service period at an adequate distance from the charter base. Any delay longer than 1 hour shall be charged at the double rate of the daily accommodation service as well as any costs resulting from the inability to deliver the vessel on time to the following Client.
5.7. In case the Client for any reason wants to extend the stay onboard they must notify Ultra d.o.o. thereof in order to check out the further availability of the vessel for accommodation and to obtain the necessary documentation (charges for additional days, crew list extensions, registration of foreign nationals to the Tourist Board etc.).
The Client undertakes:
7.1. Ultra d.o.o. shall be obliged to deliver the vessel with valid boat documents and fully insured, in good working order, cleaned and with full fuel and water tanks.
7.2. In case of inability to deliver the booked vessel at the arranged time:
7.3. Ultra d.o.o. shall not be liable for any delay incurred due to the Force Majeure or rough weather conditions.
Notice of written complaint is publicity displayed at the reception office of Ultra d.o.o. and under the Consumer Protection Law. Complaints are accepted only in writing:
Any dispute hereunder, which the Parties have not been able to settle amicably, shall be decided in accordance with Croatian law. The court of jurisdiction is the court in Split.