1. PARTIES AND SCOPE
Ultra d.o.o. (hereinafter referred to as Ultra Sailing), in accordance with these General Terms and Conditions and the Charter Contract, shall rent the charter vessel to the person confirming the reservation or making the advance payment (hereinafter referred to as the Client) for the agreed charter period.
Ultra Sailing guarantees that all charter vessels are seaworthy, properly maintained, clean, and that their machinery and equipment are in proper working order at the time of delivery.
By confirming a reservation or making an advance payment, the Client enters into a legal relationship with Ultra Sailing and accepts these General Terms and Conditions. These Terms and Conditions constitute a legally binding agreement for both parties and form the basis for resolving any dispute between the Client and Ultra Sailing.
2. PRICES AND TERMS OF PAYMENT
Charter Price
Charter prices are stated in Euros (EUR) according to the current Ultra Sailing Price List and include VAT at the rate of 13%. Ultra Sailing reserves the right to amend the Price List without prior notice.
The Charter Fee includes:
- A technically sound and clean vessel with a full fuel tank upon delivery
- On-board accommodation and use of vessel equipment
- Compulsory third-party and comprehensive insurance
- Accident insurance for the crew
- Mooring at the base marina
- Cruising Permit for navigation in the Republic of Croatia
- Internet connection (where available)
The Charter Fee does not include:
- Fuel consumption during the charter period
- Mooring and port fees outside the base marina
- Additional services and consumables at Ultra sailing bases
- Car parking fees
- Health insurance for the crew
Skipper and Hostess
If the Client requests a skipper and/or hostess from Ultra Sailing, this must be specified at the time of booking confirmation. The cost must be fully paid together with the balance payment or directly to the skipper/hostess at check-in on the first day of the charter.
Documentation Requirements
Copies of a valid navigation license and VHF certificate must be submitted at the time of booking. The crew list must be provided no later than one (1) week before the commencement of the charter. Clients arriving by air are encouraged to provide arrival time and flight number at least one week in advance.
To ensure that the skipper’s licence meets the applicable requirements, we kindly recommend verifying its validity at the following link:
Skipper’s Licence Requirements – Ministry of the Sea, Transport and Infrastructure
Crew Changes
For charters involving a crew change, the updated crew list must be submitted in advance. If the skipper is also changed, a new charter package must be purchased.
In addition to the new charter package, a new security deposit for the vessel must also be paid, unless the skippers taking over from one another have agreed otherwise in writing. In such cases, both skippers must sign a statement confirming that the incoming skipper accepts responsibility for any damage caused by the previous skipper.
Payment Deadlines
The Client must make an advance payment within seven (7) days of reservation confirmation. The remaining balance must be paid no later than forty-five (45) days before the start of the charter period.
Ultra Sailing offers the following payment models:
Model 1
- 25% within seven (7) days of reservation confirmation
- 25% within forty-five (45) days from reservation confirmation
- 50% no later than forty-five (45) days before the start of the charter
Model 2
- 100% payment within seven (7) days of reservation confirmation
Discounts under Model 2:
- 2,5% advanced + 2,5% additional discount with 100% of free cancellation payment.
The terms under Model 2, which apply to additional discounts, are valid until December 31st.
All reservations cancelled on or after January 1st will be subject to a cancellation fee equal to the total amount of payments received for the respective reservation as of the cancellation date.
For reservations confirmed within twenty (20) days before the charter start, payment is due within 48 hours. For reservations confirmed within ten (10) days, payment is due within 24 hours.
The vessel may be taken over only once all payments due to Ultra Sailing have been made in full.
3. CHANGES TO OR CANCELLATION OF RESERVATION
Any change or cancellation must be submitted in writing via email to booking@ultra-sailing.hr
Free Cancellation
Free cancellation is possible until December 31st, 2026.
In cases of free cancellation, Ultra Sailing reserves the right not to accept a new booking from the same Client for the same vessel or vessel model during the same period.
Cancellation Fees
All cancellations outside the free cancellation periods, as well as cancellations due to late payment, result in a cancellation fee equal to the total amount paid. All paid amounts shall be retained by Ultra Sailing.
Ultra Sailing is not liable for damages in the event of reservation changes or cancellation due to situations such as war, riots, strikes, terrorist activity, exceptional sanitary conditions, natural disasters, interventions of local authorities, etc.
4. BOARDING (CHECK-IN)
Vessel delivery takes place on Saturdays from 5:00 PM.
At check-in, the Client shall:
- Inspect the vessel
- Sign the check-in list confirming that the vessel and equipment are in proper condition
- Confirm familiarity with the house rules available online and on board
The Client must present:
- The original boarding pass/voucher
- Original navigation license and VHF certificate
The Client must submit any complaints regarding the state of the vessel or the equipment in writing before taking over the vessel. Ultra Sailing will not accept liability for any claim or price reduction arising from the hidden defects and deficiencies of the vessel and/or equipment at the time of embarkation and regular maintenance of the vessel, as well as for deficiencies and failures that may occur after the time of boarding, that could not be foreseen or prevented by Ultra Sailing.
Ultra Sailing is not responsible for delays in the handover of the vessel caused by force majeure or bad weather.
Security Deposit
A refundable security deposit must be paid at check-in to cover damages or losses not covered by insurance. The deposit may be paid in cash or by credit card (pre-authorization).
The deposit shall be refunded in full after check-out once Ultra Sailing confirms:
- Timely return of the vessel at the agreed location
- Cleanliness and proper condition of the vessel
- Full fuel tank
- No damages or third-party claims
If insured damage exceeds the deposit amount, Ultra Sailing will retain the full deposit and issue the corresponding invoice to the Client.
Failure to take over the vessel within 24 hours of the agreed time and place without prior notice entitles Ultra Sailing to terminate the contract without compensation to the Client.
Ultra Sailing’s liability is limited to the amount of the agreed Charter Fee
5. RETURN OF THE VESSEL (CHECK-OUT)
The Client must return the vessel to the agreed destination port no later than 6:00 PM on the evening before the last charter day and vacate the vessel by 8:30 AM on the final day.
The Client is obliged to:
- Dispose of waste in designated marina facilities
- Leave the vessel clean and tidy
Delays not caused by technical defects may result in penalty charges and liability for consequential damages as follows:
- For a delay of up to three hours: one daily charter fee
- For a delay of more than three hours: three times the daily charter fee, plus all other expenses
Adverse weather conditions do not justify late return.
Returning the vessel to a port other than the agreed destination incurs transfer costs, penalties, and liability for damages not covered by insurance.
6. CLIENT OBLIGATIONS AND CONDUCT
The Client agrees to:
- Submit a complete crew list at least one (1) week before charter start
- Possess valid travel and navigation documents
- Navigate safely and responsibly, avoiding dangerous areas
- Never sail under the influence of alcohol or narcotics, and handle all gear and equipment with due care and attention
- Sail only within Croatian territorial waters unless permitted in writing. If the vessel and the client have the necessary documentation for sailing outside the territorial waters of the Republic of Croatia, the client must be aware that there is no technical support after crossing the Croatian border.
- Comply with weather conditions, maritime laws, and port authority instructions
- Ensure only listed crew members are on board
- Avoid regattas, towing, and illegal activities without written permission
- Accept responsibility for actions of all persons on board
- Recharge the vessel’s batteries on shore power every 4 days for a minimum of 15 hours
- Use the generator (if available) with one-hour breaks after every 4 hours of use
- Never use the generator during navigation
- Check the engine’s oil and water levels daily
Pets are permitted only with prior approval and additional charges.
7. LIABILITY OF ULTRA SAILING
Ultra Sailing shall deliver the vessel with valid boat documents, fully insured, clean, in good working order, and with full fuel and water tanks.
If Ultra Sailing is unable to deliver the booked vessel at the arranged time, a vessel of equivalent or similar characteristics will be delivered to the Client. If Ultra Sailing is unable to deliver a substitute vessel, the Client shall be refunded the amount paid.
Ultra Sailing’s liability is limited to the amount of the agreed Charter Fee; any liability in excess of the Charter Fee is excluded.
Ultra Sailing shall not be liable for any delay caused by force majeure or adverse weather conditions.
8. SKIPPER’S AUTHORITY
The skipper must possess valid licenses and sufficient competence. Ultra Sailing reserves the right to request a skills demonstration. If competence is insufficient, an official skipper will be appointed at the Client’s expense.
Refusal to accept the appointed skipper results in termination of the contract without refund.
9. INSURANCE
The vessel is insured for third-party liability and comprehensive damage. Insurance covers damage exceeding the security deposit, excluding intentional damage or negligence.
Not insured:
- Sails
- Inflatable boats and outboard engines
- Personal belongings
- A clogged toilet at check-out is charged extra and is not covered by the security deposit.
The deposit and deposit insurance cover only one adverse event.
If the Client has purchased deposit insurance and a damage incident occurs for which the charter company charges the Client the full amount of the security deposit, the Client must pay the full regular security deposit in order to continue the charter. In such circumstances, the deposit insurance does not replace or cover the required security deposit, and the Client is therefore required to provide the full amount of the deposit before continuing the charter.
In case the vessel cannot be subsequently chartered due to damage, Angelina Tours reserves the right to retain the amount corresponding to the loss of profit but not exceeding the amount of the security deposit.
10. DAMAGES DURING THE CHARTER
The Client must notify Ultra Sailing and the Ultra Sailing base immediately of any breakdown or failure of the vessel or its equipment caused by normal wear and tear. Ultra Sailing is obliged to repair the defect within 24 hours, while for interventions on Lastovo, Montenegro, Slovenia and Italy 48 hours from the receipt of the notification. Only the notification made through technical support line, listed in the vessel’s documents, will be taken into account. In case Ultra Sailing repairs the defect within that deadline, the Client has no right to compensation. Emergency telephone numbers for defect notification can be found in the vessel documentation.
Repairs may only be carried out with Ultra Sailing’s approval. Unauthorised repairs will be charged to the Client.
In case of the yacht’s disappearance, impossibility to navigate the yacht, as well as in case state organs or a third party seized or confiscated the yacht or prohibited further navigation, the Client is obliged to inform Ultra Sailing immediately and to write down a suitable report.
Ultra Sailing bears responsibility for damage due to normal wear and tear.
Damages covered by insurance which the insurance refuses to recognise as an insured event because the Client did not immediately report the damage to Ultra d.o.o. and the competent authorities, nor did he obtain necessary documentation for them, shall be borne by the Client.
In case the Client is not able to continue using the vessel due to damage he caused, the Client is not entitled to any form of compensation or another vessel.
A clogged toilet at check-out is charged extra and is not covered by the security deposit.
Ultra Sailing shall not be liable for the loss and/or damage of the client’s property as well as other people’s property stored on the boat.
11. COMPLAINTS
Complaints must be submitted in writing at the time of check-out or no later than one (1) week after the end of the rental period, in accordance with the provisions of Article 6, Paragraph 3 of the Act on the Provision of Services in Tourism (Official Gazette No. 130/17). Any complaint must be signed by both parties. Complaints submitted after the stated deadline will not be considered. Complaints can only be made in relation to defects or issues that materially affect the functionality or safe operation of the vessel (engine, anchor windlass, bow thruster, mast, sails, GPS plotter, depth sounder, toilet system malfunction or refrigerator).
Ultra Sailing will respond within fourteen (14) days, with a possible extension of an additional fourteen (14) days. Compensation, if granted, is limited to the affected portion of the service, affected portion of the service is calculated 24 hours from the moment the notification of defect or issue is sent to the technical support line.
Personal Data Protection
By accepting these General Terms and Conditions, the Client agrees that their personal data may be used for Ultra Sailing promotional activities.
The Client can change their consent at any time, respecting the need for details for the fulfilment of the contract signed with Ultra Sailing.
12. LEGAL TERMS
Croatian law applies. Any unresolved disputes shall be submitted to the competent court in Zadar or Split.
Ultra d.o.o.
Uvala baluni 8
21000 Split, Croatia